7.1 When you return a Product to us:
(a) If the product is damaged, and provided that you notify us within 7 days of receipt of the product in accordance with clause 12 and return the product to us at the postal address on clause 1, we will replace the product free of charge (including delivery costs). You are advised to return proof of postage to enable us to process the refund of your postage costs.
(b) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 5.1), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product. You will be responsible for the cost of returning the item to us. Return the goods with the despatch note, in an unused condition, having taken reasonable care of it and in an unused state complete with original packaging and with all tags intact. If the product has not been returned in a fully resalable condition, we reserve the right to refuse a refund on the item.
(c) for any other reason (for instance, because you have notified us in accordance with paragraph 19 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.  
7.2 We will usually refund any money received from you by cheque.